Mary C. Lacity

  • Permalink Gallery

    Nine likely scenarios arising from the growing use of robots

Nine likely scenarios arising from the growing use of robots

Too many executives have chosen to displace workers rather than think through how technology and humans can work together symbiotically, a set of choices Shoshana Zuboff describes as the automate or informate dilemma. In practice, automation can be deployed by either “automating”, “informating”, or both. In light of advances in automation, Tom Davenport and Julia Kirby have suggested a […]

  • Permalink Gallery

    Businesses will increasingly use robots to deal with the explosion of data

Businesses will increasingly use robots to deal with the explosion of data

The term “Robotic Process Automation” (RPA) connotes visions of physical robots wandering around offices doing the job of humans. However, the term really means automation of service tasks. Let’s think of business processes such as transferring data from multiple input sources such as email and spreadsheets to systems of record like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Here […]