Management

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    What Twitter reveals about a company’s reputation and productivity

What Twitter reveals about a company’s reputation and productivity

Reputation plays an important signalling role in an imperfect information world and companies endeavour to preserve it. In this study, I evaluate empirically the role of reputation for companies that engage in Twitter. The results confirm that getting negative tweets, many expressing grievances, strongly correlates with low firm performance, suggesting the importance of social media (SM) in times when […]

The ethical downside of hiring based on internal referrals

Increasingly, organizations are turning to referral-based methods to hire new employees (i.e. “recommend a friend/acquaintance”). In fact, these practices are estimated to account for up to 50 per cent of new hires and some organizations pay up to $20,000 to people referring someone they know for a job. The practice itself is relatively simple – it consists of a hiring manager […]

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    Rowntree and the search for a British approach to management

Rowntree and the search for a British approach to management

The Rowntree management conferences are a unique repository of thinking about management in general and British management in particular. Held over a span of nearly twenty years, they encapsulate a certain strand in management thought that, unlike many other contemporary management theories, was liberal, human-centred and forward-looking. They are an experiment – tried once and never really repeated – […]

June 14th, 2018|Management|0 Comments|

Ten questions to help you turn strategy into reality

Sustainable growth depends on delivering the right strategies the right way. Yet this is something that organisations appear ill-equipped to do. Our work at the Brightline Initiative is examining what causes the gap between strategy and implementation and how it can be closed. Our research suggests that business leaders need to answer ten key questions for their strategies to more effectively […]

How the WPP board bungled Martin Sorrell’s departure

At first sight, Martin Sorrel’s departure from Wire and Plastic Products (WPP) — the company he founded and grew into an industry-changing and defining global force — underlines the importance and significance of independent-minded supervision of executive boards by non-executive directors. To many it appeared that the WPP board behaved impeccably when they appointed external legal advisors to investigate […]

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    Being the boss is not always good: power taints how we interact with others

Being the boss is not always good: power taints how we interact with others

Lord Acton’s quote that “power corrupts, and absolute power corrupts absolutely” probably conforms to most of our experiences with powerful people. People who feel powerful tend to be self-focused, less empathetic, a little more rude or pushy, and just generally difficult to deal with. While most people generally understand that power makes others more difficult to deal with, one […]

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    Corporate social responsibility and the dehumanisation of people

Corporate social responsibility and the dehumanisation of people

One of the hallmarks of moral and ethical progress in the world of business has been the increasing recognition of just how embedded organisations are in the wider social, cultural and physical environments that they occupy. It might seem a trite notion to many now, but the idea that firms influence – and are influenced by – the wider […]

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    Charting a course for investment management in the 4th industrial revolution

Charting a course for investment management in the 4th industrial revolution

The problem with the future is that it is not here yet. Virtually every aspect of our lives is in a state of flux. While change may have always been a constant, several factors come together to make this an industrial revolution of a fundamental kind. Every profession is having to grapple with existential questions as well as questions […]

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    What power does to you – the psychological consequences of power

What power does to you – the psychological consequences of power

We often blame the behaviours of those who have power and abuse it on the individual and his or her personality. That is, we make what psychologists call a dispositional attribution. But there is more to individual and personality differences when it comes to understanding the behaviour of those in power. In fact, what is often occulted are the […]

Facebook’s light approach to corporate governance

Amongst the regular challenges of modern governance are the corporate scandals. These have affected almost every business sector, most recently of course the so-called disruptive Big Tech companies. It seems none of these social media technology companies are exempt from scandal. Google have been accused of abusing the dominance of its Android smart phone operating system and Apple were […]

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    Mismanaged souls: why does employee engagement remain stubbornly low?

Mismanaged souls: why does employee engagement remain stubbornly low?

You would have to have been in solitary confinement in a particularly remote location during recent years not to be aware of the tidal-wave of interest there has been in employee engagement. High levels of engagement have been associated with a host of important benefits to both employers in terms of raised performance and productivity, and for employees in […]

Digital China is coming to Europe

Often unnoticed by business leaders in Europe, Chinese technology companies are on the move. Hardly a week goes by without news that Alibaba has acquired a company in Southeast Asia, Tencent has invested in an Israeli startup or that Baidu is entering a new industry. Western onlookers may think that this is unlikely to have a direct impact on […]

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    Rest and constructive thinking feed entrepreneurs’ creativity

Rest and constructive thinking feed entrepreneurs’ creativity

Creativity – the generation of new and useful ideas – is seen as essential for entrepreneurship. Entrepreneurs need to be creative day in and out to navigate the uncertainties, constraints and challenges that starting, growing and managing a business involves. Anita Roddick, founder of the Body Shop, once said: “Nobody talks about entrepreneurship as survival, but that’s exactly what it […]

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    A decision-maker’s dilemma: search for the best option or settle for ‘good enough’?

A decision-maker’s dilemma: search for the best option or settle for ‘good enough’?

In a rapidly evolving digital world the temptation to ‘keep searching for the best’ option juxtaposed to the pressure of business to ‘choose as fast as possible’ routinely presents us with the dilemma: Is searching for the best option – being a “maximiser” – actually leading us to better outcomes compared to settling on the first good enough option […]

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    A managerial orthodoxy dominates organisational life since the Thatcher/Reagan era

A managerial orthodoxy dominates organisational life since the Thatcher/Reagan era

As organisation consultants, we have met many people, in many different fields, who are bewildered and oppressed by the apparent insanity of much of what goes on in large organisations. There are seemingly endless reorganisations and restructurings. Leaders seem to feel bound to disturb people and organisations. People are sometimes not sure what unit they are part of, or […]

Why flying is safer than ever and what we can learn from it

When it was reported that there had been no deaths from commercial passenger jet accidents in 2017, President Trump was quick to claim credit on Twitter: “Since taking office I have been very strict on Commercial Aviation. Good news – it was just reported that there were Zero deaths in 2017, the best and safest year on record!”

But the […]

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    Nilofer Merchant: Ideas can now spread and scale through networks, rather than hierarchies

Nilofer Merchant: Ideas can now spread and scale through networks, rather than hierarchies

As a former executive at Apple and Autodesk, and consultant for a number of other Silicon Valley companies, Nilofer Merchant has a pretty good idea of how to move things forward in the business world. One key ingredient, if you ask her, is collaboration. How to get people to collaborate, and companies to value collective work more than hierarchy, […]

Is race a taboo topic in the workplace?

Helen feels uncomfortable chatting to Sasha, her work colleague, beyond exchanging pleasantries.  She is concerned that she might say the wrong thing and cause offence to Sasha, who is black, and so she avoids spending time with her even though she likes her. Sasha is aware that Helen is awkward around her, but she’s unsure why, and she also […]

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    How psychological effects impact cognitive performance in competitive environments

How psychological effects impact cognitive performance in competitive environments

Understanding cognition is important. Several studies establish that cognitive ability is a strong predictor of occupational attainment, wages, and a range of social behaviours in adults. It is also important for predicting the schooling performance of children, adolescents and university students. Further, numerous settings represent competitive situations that involve cognitive performance, ranging from test taking and student competition in […]

Fast and fair: delivering customer service on social media

Last April, a bloodied passenger, Dr. David Dao, was dragged from his seat and off the plane of United Express Flight 3411 after refusing to relinquish his seat for United Airlines employees. The next day, United Airlines CEO Oscar Munoz tried to justify the removal of Dr. Dao in a public statement. He also sent an email to the […]