Organisational Behaviour

Workers are happier with less hierarchy

Workers’ satisfaction with their job is, on average, higher in a flatter organisation than in a hierarchical organisation. That is the consensus finding of a survey of leading researchers on wellbeing from around the world on the impact of different organisational structures on workers’ wellbeing.

Hierarchical versus flat organisations

In the second round of the World Wellbeing Panel monthly survey, 31 […]

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    If you’re in sales, don’t build relationships only with customers

If you’re in sales, don’t build relationships only with customers

Managers tend to think and talk about sales performance as an outcome that is determined exclusively by salespeople’s behaviours and relationships with customers. Want to close more sales? Meet more prospects. Want to make more money? Find a better way to interact with and influence customers. Want to ensure your numbers next year are better than your numbers this […]

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    Focus: the ingredient that most companies and many employees miss

Focus: the ingredient that most companies and many employees miss

Look around. Think back to your organizational experience. I have done the same.  Over three decades working in organizations and carrying out research into organizations, I have come to the conclusion that very few companies succeed in implementing their strategy.

Of course, some execute their strategies successfully.  My research suggests that what differentiates these companies from the others is that […]

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    Shots fired! Why is switching between organisational practices so difficult?

Shots fired! Why is switching between organisational practices so difficult?

Imagine you work for the police and are involved in large covert surveillance of a notorious criminal. The team is experienced and includes a helicopter, cars, a high tech listening post, and over a dozen agents observing the site. Just after your team has taken positions, your subject gets shot. You can see the shooter, but are unable to […]

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    Corporate use of competitive intelligence persists despite its high risks

Corporate use of competitive intelligence persists despite its high risks

Hacking, data protection, security, privacy and intelligence capabilities of organisations to know everything about their customers now worry many consumers. While individuals may have been sensitised to these concerns only recently, organisations have long had a keen interest in protecting their intellectual property from intrusions and, at the same time, in gathering and analysing competitive intelligence (CI), at times […]