Management

  • Permalink Gallery

    Companies should promote online knowledge exchange among employees

Companies should promote online knowledge exchange among employees

It’s 10a.m in London, and while sipping on your morning coffee, you’ve connected with the team in Hamburg, put queries to colleagues in the Middle East, and checked in with Hong Kong. In just a few hours, your inbox will be brimming with “howdy’s” from the other side of the Atlantic as the New York office wakes up.

Connecting with […]

  • Permalink Gallery

    How to build ‘ambidextrous’ teams that innovate for now and for the future

How to build ‘ambidextrous’ teams that innovate for now and for the future

Organisations are being implored to “innovate or perish” but that is easier said than done. One of the challenges of innovation in organisations is ensuring that the quest for innovation is balanced between improving existing offerings where the company has a strategic advantage (known as exploitation), whilst also striving for the big, new ideas that prove game-changers (exploration). The […]

  • Permalink Gallery

    Uber: How inappropriate comments can take on unforeseen significance

Uber: How inappropriate comments can take on unforeseen significance

The widely reported resignation of Uber board member, David Bonderman, following his words at an all-hands staff meeting in June 2017 offers an exemplary case of controversy in corporate ethics and culture.

I revisit the event to analyse how these remarks were treated as ethically accountable conduct, and how such conduct takes place and is seen to happen within workplace […]

  • Permalink Gallery

    The art of choosing social influencers to sample and talk about a brand

The art of choosing social influencers to sample and talk about a brand

It’s no secret that sending spices to cooking bloggers, makeup samples to YouTube-tutorial stars or the hottest headphones to pop idols is a great way to increase sales.

But how do you know which recipe maven is going to maximise your product and yield new customers? The most fabulous recipe is no help if no one sees it. A persuader […]

Slacking it? The problems of technology at work

Slack, if you have never come across it before, is an instant messaging application. As the company itself explains, it is ‘team communication for the 21st century’ and one intended to result in work having ‘less email’ and becoming ‘more productive.’ They claim that their ‘customers see an average 48.6% reduction in internal email.’ We can all relate to […]

  • Permalink Gallery

    Innovative firms need managers who are somewhat sceptical of innovation

Innovative firms need managers who are somewhat sceptical of innovation

What organisational conditions nurture creativity and promote innovation? Steve Jobs—whose track record suggests that he could have answered this question authoritatively—asserted once that “killing good ideas” is “a hallmark of great companies.” Bob Sutton relates the incident as part of an argument that, while the ability to generate good ideas obviously is important, focus and discipline in deciding which […]

How employees can age successfully at work

In the media and in politics, sustainable employability is an ongoing issue. As the official retirement age is raised more and more by policymakers, people are wondering to what extent this will be feasible. Are ageing workers able to adapt to new working conditions and situations? How can we keep older employees motivated and enthusiastic about their work? How […]

Employers may discriminate against autism without realising

Autism is a lifelong developmental disability that affects how people connect and relate to others and also how they experience the world around them.

Most non-autistic people are not aware of the complex ways in which autistic people* experience the world and are not adequately prepared for interacting or working with autistic people. Autism is a ‘hidden’ disability, with no […]

  • Permalink Gallery

    Social media and successful retail operations in the hyper-customisation era

Social media and successful retail operations in the hyper-customisation era

Social media in the age of ubiquitous computing connects people, enabling them to share personal and professional experiences. Back in the beginning of the 21st century, businesses did not pay much attention to social media, considering it as a personal space for a network of people to hang out. From 2010 on, social media platforms have elicited attention as […]

How to avoid becoming the next late-night punchline

It was a shocking scene, and it achieved instant liftoff in cyberspace. For days on end in April, the video of a bloodied passenger being dragged off a United Airlines plane by his arms seemed to play in a continuous loop on the internet, social media and cable TV.

The predictable result was a full-blown reputational crisis for United – […]

Meaningless work threatens job performance

Open, transparent communication across the organisation is generally associated with improved employee motivation and organisational outcomes. For supervisors, the question arises how to deal with rather inconvenient information, such as in the case of a project failure. Informing employees after significant investments of time and effort might lead to negative effects on subsequent work motivation, one could argue. To […]

  • Permalink Gallery

    Conflict mediators who use a dose of hostility can be surprisingly effective

Conflict mediators who use a dose of hostility can be surprisingly effective

When might adding negativity to an already hostile situation lead to reconciliation — not escalation — of conflict? Imagine two siblings locked in a heated argument. Parents of quarrelling siblings often find themselves shouting a curious phrase to quash these conflicts: “I don’t care who started it — both of you go to your rooms!” At first blush, this […]

Boomerang employees: should you welcome them back?

It’s 4:45 PM on a Friday, you’re about to head home, and then your phone buzzes. You look down to see a text from a previous employee that hasn’t been in contact since departing several months ago (sans a LinkedIn request). He says he just wants to “catch up”, but you suspect another angle. Ten minutes into a coffee […]

Re-inventing management research with learning expeditions

Between 11 and 15 June, a group of French academics participated in a learning expedition in Tokyo called #visualizinghacking2017. The event was organised by the Research Group on Collaborative Spaces (RGCS), an academic network that focuses both on the study of third places and collaborative spaces (e.g. coworking spaces, makerspaces, fab labs and hackerspaces) and their use as possible boundary spanners and levers of […]

  • Permalink Gallery

    How to turn a brand’s friends (and detractors) into evangelists: The case of Canadian wine

How to turn a brand’s friends (and detractors) into evangelists: The case of Canadian wine

Organisations ranging from giants such as Apple and Amazon to small wineries and fashion boutiques regularly commit resources to persuading others to tout their innovative products. The results of these efforts are often mixed – some can build a passionate following that spreads news of how groundbreaking or remarkable a product might be, and some waste resources on customers […]

It’s ok for leaders to have a sense of humour

A good sense of humour is often regarded as an important factor for successful leadership. It is an important way successful leaders motivate their followers and gain their support. For example, former California governor Arnold Schwarzenegger was hit by an egg thrown by an angry protester in a rally. He responded humorously and said “this guy owes me bacon […]

  • Permalink Gallery

    Why do supply chain technologies sometimes fail to improve a firm’s performance?

Why do supply chain technologies sometimes fail to improve a firm’s performance?

Many technologies typically referred to as supply chain technologies (SCT) are increasingly being adopted by firms to manage their supply chains. The underlying premise is that they can help improve communication among supply chain partners, which will enhance supply chain efficiency, thus creating value for shareholders. However, in spite of the potential benefits of SCT, these technologies are not […]

Economic shocks affect how a CEO is evaluated

Between May and December 2008, Western Digital, one of the largest computer hard disk manufacturers in the world, experienced a severe shock*. Its stock price fell from $37.53 to $11.45. In 2009, the company reported in its proxy statement that it used discretion, as opposed to objective performance metrics, for evaluating its CEO. In 2008, it had not used […]

  • Permalink Gallery

    Using big data to transform operations management: Hype, hope or has-been?

Using big data to transform operations management: Hype, hope or has-been?

The impact of technological innovation is a hot topic in the 21st century. Debates around Big Data (BD) and the technology revolution keep trending. Ignoring the scale of the social changes and organisational disruption created by the apparently exponential growth of technology and the information that has become available to individuals and organisations is impossible. Of particular interest to business […]

On family leave, companies ‘step up’ to fill the vacuum

Google the phrase “lean in,” and almost the first thing that pops up is Sheryl Sandberg’s name. No surprise there, since the Facebook COO wrote a 2013 best-seller with that title urging women to accept no limits on their talents or ambitions.

In February, Sandberg offered up another two-word exhortation: “step up.” This one was aimed at companies like the […]