Management

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    The hidden sides of ‘dynamic pricing’ for airline tickets

The hidden sides of ‘dynamic pricing’ for airline tickets

A standard definition of dynamic pricing in airline markets typically focuses on how fares evolve over the booking period that precedes a flight’s take-off. Our research shows that such a definition is lacking because it fails to connect fare changes to some guiding principles of revenue management, defined as the combined methods used by carriers to set their fares. […]

Shoppers under pressure shun time-limited offers

Bad news for pushy sales people: putting pressure on us to buy now or miss out doesn’t necessarily make us go for limited-time offers. In fact, a super-short ultimatum makes it less likely we’ll bite.

In a recent experiment, we gave participants a series of time-limited offers to discover their motivations for accepting or rejecting the opportunity. Offers were actually […]

Curtailing the market for private prisons: schism or blip?

For nearly 25 years, new prisons built in the UK have predominantly been procured through ‘design, build, finance and operate’ (DBFO) contracts with the private sector. So the opening earlier this year of a new supersized prison to be financed and operated by the public sector – HMP Berwyn in north Wales – puts the future of ‘whole prison’ contracting in […]

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    Focus on buy-in might be the reason your change efforts keep failing

Focus on buy-in might be the reason your change efforts keep failing

Since the findings of the Mid Staffordshire Inquiry, there has been a wide-reaching backlash toward heroic management in health and social care. Heroic management is characterised by heavy egotism, superior knowledge or skill and isolated decision-making. Because of these characteristics, it is generally agreed within the NHS that heroic management is damaging to the efficacy and sustainability of organisations, […]

How Daoism can make a difference in business

Journalists, writers and scholars alike all highlight the necessity of virtues in business, though of course with different emphases. While journalists and writers may be more interested in drawing those business virtues from popular, successful and pragmatic business people, scholars tend to recite classics of virtue ethics, like Aristotle, Adam Smith, Thomas Aquinas or Catholic social teaching amongst others. […]

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    The experience of an early-life disaster affects how a CEO relates to risk

The experience of an early-life disaster affects how a CEO relates to risk

During most of Steve Job’s tenure as CEO of Apple Inc. the company did not have any long-term debt obligations. Apple started an aggressive buyback program only after Tim Cook took over, simultaneously adding debt to its capital structure. Coincidentally, San Francisco, where Steve Jobs was born, experienced more disaster-related fatalities during Jobs’ formative years than Tim Cook’s birthplace […]

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    The crucial role of politically savvy supply chain managers for internal integration

The crucial role of politically savvy supply chain managers for internal integration

Internal integration has become a key focus for most firms. In fact, integration has always been vital, but the growing strategic focus on Supply Chain Management (SCM) has placed more emphasis on the importance of integration. Since the hallmark of effective SCM is coordinated processes and seamless flows, firms have found it necessary to invest in initiatives and technologies […]

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    How multi-agency teams made decisions in a simulated terror attack

How multi-agency teams made decisions in a simulated terror attack

Paris, Brussels, Nice, Berlin, London and Stockholm. If I’d listed these six cities to you a little over 18 months ago, you might wonder if I was considering a weekend away to explore the rich culture, history and tourism that these great European cities have to offer. Today they are synonymously linked as the six cities that were victim to […]

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    Disrupting the digital giants – advertisers and traditional media push back

Disrupting the digital giants – advertisers and traditional media push back

The downside of digital giants like Facebook and Google includes the increase in fake news, political polarisation, the dumbing down of debate and the long-term decline in print journalism as newspapers lose readers and advertising to these platforms. But a combination of problems with digital advertising – fraud, mismeasurement, and programmatic ad placement on undesirable sites – means that […]

How (not) to turn good soldiers into bad apples

Citizenship or prosocial behaviours at work are important. These behaviours are not formally rewarded by financial incentives and yet serve critical functions. A workplace with high levels of citizenship and prosocial behaviours leads employees to be more productive, engaged, satisfied, experience less stress, and reduce turnover. As a result, many managers and organisations tend to encourage their employees to be more prosocial and engage in more citizenship […]

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    Explaining how mindfulness consistently brings positive workplace outcomes

Explaining how mindfulness consistently brings positive workplace outcomes

Mindfulness training has become a hot management trend, as leading organisations like Aetna and British Parliament increasingly offer mindfulness programs for employees. This growth is fuelled by research supporting the benefits of mindfulness for workplace functioning, from focus and burnout to job performance and leadership. Yet this interest has glossed over the almost-comical reality of applying contemplative practices like […]

Leaders get the teams they deserve

Consider the exasperation of a CEO when their top team is underperforming. “Why is this happening?” they ask. Dig down and the answer is that leaders get the teams they deserve. The team’s dynamics are a reflection of the leader. In the C-suite this can mean that the top team is dominated by the CEO. They spend their time […]

Pay for performance risks discouraging motivated employees

Incentive schemes, which rely on monitoring technologies, are becoming increasing popular as a means to foster productivity in public sector organisations. A legitimate question to ask is whether they improve service delivery or, instead, they force already motivated workers to waste time dealing with monitoring/reporting systems.

Two examples help us understand the kind of situations we have in mind. First […]

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    Putting servant leadership to the test and doing away with scepticism

Putting servant leadership to the test and doing away with scepticism

It is not uncommon today, in both non-profit and for-profit organisations, for servant leadership to be used as a term to speak well of current leaders or to describe what is expected of future leaders. After all, if an organisation values their employees or demonstrates concern for its customers or community, isn’t this servant leadership? It may well be, […]

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    Like second-hand smoke, racial discrimination at work can affect bystanders

Like second-hand smoke, racial discrimination at work can affect bystanders

The toxic effects of racism can extend well beyond the target. Our research reveals that, like second-hand smoke, the negative effects of racial discrimination at work can affect third-party bystanders. This is called ambient racial discrimination, and it includes a range of workplace experiences, such as directly witnessing racial discrimination aimed at others, hearing about racist incidents, seeing graffiti or […]

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    Strong consumer data protection can be a disruptive innovation

Strong consumer data protection can be a disruptive innovation

Something regarding big data has recently changed in Brussels which business should take note of. This usually prefaces news of ramping up EU data protection rules, such as the recent Data Protection Regulation, which are not universally welcomed in business circles. In particular, companies coming from the more permissive environment of the US are faced with a sea change […]

How a beer found success with an authentic use of history

Countless times top managers newly appointed to a company immediately announce a better future for their stakeholders, one they declare with conviction will be notably different from the past. Many want to distance themselves from what came before, which they were not part of and in any case cannot change. So they direct attention forward by promising: “We can […]

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    Rupert Murdoch’s Sky bid: why Ofcom should review the deal

Rupert Murdoch’s Sky bid: why Ofcom should review the deal

In December 2016, Rupert Murdoch’s 21st Century Fox reached an agreement in principle to buy satellite broadcaster Sky. After Fox formally notified the European Commission of its bid on 3 March, Culture, Media and Sport Secretary Karen Bradley has said that she is ‘minded to’ refer the deal to Ofcom on the grounds of media plurality and commitment to broadcasting standards.

Karen Bradley will […]

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    How to ensure future brain technologies will help and not harm society

How to ensure future brain technologies will help and not harm society

Thomas Edison, one of the great minds of the second industrial revolution, once said that “the chief function of the body is to carry the brain around.” Understanding the human brain – how it works, and how it is afflicted by diseases and disorders – is an important frontier in science and society today.

Advances in neuroscience and technology increasingly […]

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    Employees v. entrepreneurs: Have the two categories become irrelevant?

Employees v. entrepreneurs: Have the two categories become irrelevant?

Most debates about work today focus on the joint evolution of entrepreneurs versus employees. Some academics believe we are moving towards an entrepreneurial society. Others focus on the increasing precariousness of work, but clearly qualify the thesis of a move towards an entrepreneurial society. In the context of this short reflexion, we simply want to question the categories themselves.

Entrepreneurs […]