LSE IT News

About LSE IT News

This author has not yet filled in any details.
So far LSE IT News has created 65 entries.
  • Permalink Gallery

    Recent Phishing Attempt: Notification of Online Office Survey

Recent Phishing Attempt: Notification of Online Office Survey

LSE has been targeted by a phishing attempt which asks students and staff to click on a link to complete a survey.

The message claims that the survey will both help avoid online identity theft and improve the quality of teaching. The emails that we have seen have come from compromised LSE accounts: It is not a genuine LSE email.

How […]

  • Permalink Gallery

    IMT student vacancies: Facilities Assistant and Laptop Surgery Advisor

IMT student vacancies: Facilities Assistant and Laptop Surgery Advisor

IMT are recruiting students to work part time for the following vacancies:

Facilities Assistant
Facilities Assistants carry out basic maintenance on IT equipment in PC classrooms and open access areas on campus. They check and record the working condition of IT facilities across campus. Pay: c. £12/hour

Laptop Surgery Advisor
Laptop Surgery Advisors provide support for students with their personally owned […]

March 12th, 2018|Jobs|0 Comments|

Resolved: Significant Incident – Internet disruption

Our supplier have confirmed that the root cause of the incident has been identified, and that service has returned to normal. You should not experience any further problems with your internet connection.
Impact on the LSE network appears to have been minimal, but we will continue to monitor the situation closely.
If you experience issues accessing any of our services please contact us:

it.helpdesk@lse.ac.uk  (taught […]

Get help with your personal devices at the Laptop Surgery

Ever had something go wrong with your laptop or device, but you’re not quite sure what it is? LSE has its very own laptop surgery, open to all students and staff who need help with their devices.

Where to go when your laptop is misbehaving

You can find the laptop surgery in the IMT Walk In Centre, on the 1st floor […]

February 28th, 2018|Our Services|0 Comments|

IMT student vacancy: Student Helpdesk Analyst

IMT are recruiting for a part time Student Helpdesk Analyst to join the IT Helpdesk and provide IT support to LSE undergraduates.

Student Helpdesk Analysts work with the IT Service Desk team answering queries online, over the telephone and by email to provide first-line trouble-shooting for IT issues.
To apply for the role, you’ll need to be a continuing LSE student […]

February 26th, 2018|Jobs|0 Comments|

Recent Phishing Attempt: What to look out for

This weekend LSE was targeted by a sophisticated phishing/spoofing email purporting to be from the IT Service Desk.

The message claimed to be about the ‘Spectre’ and ‘Meltdown’ vulnerabilities and asked you to click on a link to take you to a quarantine portal for security reasons.

A spoofing* email is sometimes very hard to spot because it uses real recognisable […]

  • Emails and laptop
    Permalink Gallery

    Missing emails due to Clutter? There are two things you can do

Missing emails due to Clutter? There are two things you can do

Clutter is a tool designed to filter out your ‘low-priority’ emails into one folder in Outlook. It works by filing the emails it thinks you are most likely to ignore based on your past habits (e.g. did certain emails go unread in your inbox). 

January 29th, 2018|IT Tips|0 Comments|
  • Person using a laptop
    Permalink Gallery

    Mac user? Let us know if you’re having trouble with Webmail

Mac user? Let us know if you’re having trouble with Webmail

Earlier this morning there was an issue with Webmail for Mac users. The problem has now been fixed, so you shouldn’t experience any further problems.

If you’re a Mac user and still having trouble accessing Webmail, please contact us:

it.helpdesk@lse.ac.uk (taught students)
it.servicedesk@lse.ac.uk (staff and post graduate research students)
020 7107 5000 (x5000)

January 26th, 2018|Our Services|0 Comments|

Our eco guide to buying, using, and recycling your tech

The better we buy, look after and (eventually) dispose of our mobiles, laptops and other devices, the better it is for the environment.

From choosing the most environmentally-friendly devices to recycling end-of-life tech, we’ve put together advice on maximising the lifespan of your devices.

Buying a device
The lifecycle of your device begins before you’ve even taken it out of the box […]

January 25th, 2018|Green IT|0 Comments|

Resolved: Significant incident – issues with H:Space

Update: The issue affecting H:Space hasvenow been resolved.

If you have any problems using the Remote Access Service, please contact us:

it.helpdesk@lse.ac.uk (taught students)
it.servicedesk@lse.ac.uk (staff and post graduate research students)
020 7107 5000

IMT are currently aware of an issue with H:Space.
You may experience:

Slow PC logon times
 Outlook crashing
Internet Explorer performing slowly
Slow opening/movement of files

 We are investigating the problem as […]