IT News

One-to-one and group training for staff and PhD students

PhD students and staff can arrange an individual or small group training session, at their desk or in the dedicated training room, to address specific training needs in Microsoft Office skills.

These short, tailored training sessions are ideal for getting advice in become more proficient or effective in using software, targeted training in using a particular feature, or help with […]

Voicemail Notifications Issue

IMT are aware that the desktop telephone voicemail service is currently experiencing some technical issues.

As a consequence people may find that they are no longer receiving emails notifying them when they have a voicemail.

IMT are in contact with our supplier to ensure that these issues are resolved as soon as possible.

Further updates will be provided as soon as more […]

November 9th, 2017|IT News|0 Comments|
  • Permalink Miniature engineer and workers working with lan cable on wooden tableGallery

    Network Maintenance: CLM, COL & LAK, Sunday 12 November, 09:00 – 17:00

Network Maintenance: CLM, COL & LAK, Sunday 12 November, 09:00 – 17:00

IMT will be carrying out essential network maintenance on Sunday 12 November between 09:00 – 17:00 in the following buildings:

Clement House
Columbia House
Lakatos Building

During this period, IT services are at risk of brief outages (up to 10 minutes) while devices are moved to our new access layer. Services in CLM, COL and LAK which may be affected […]

Stata SE 15: Home Use Licence for Staff & PGR Students

A new version of Stata SE, a powerful integrated software package for data analysis, data management and graphics, is now available for LSE staff and postgraduate research students (PGR) only.

The home use licence for Stata SE 15 provides free access to the software on laptops and home desktops, including personally owned devices.

Available for Windows, Mac and Linux users, the […]

November 7th, 2017|IT News, Our Services|0 Comments|

Student job vacancy with the IMT Student Helpdesk

The IMT Student Help Desk is looking for new part time staff to work with the existing team to provide IT support to LSE undergraduates.
We are looking for people with a helpful attitude and some experience of working in a customer service role.  Previous experience of working in IT support would be beneficial.

For more information on the role […]

November 3rd, 2017|Jobs|0 Comments|

A IMT update from Floriana Molone, Interim Director of IMT

Our Interim Director of IMT, Floriana Molone recently sat down with LSE IT News for a quick chat. Below you can read her reflections on the services, pilots and investments IMT put in place over the course of the last academic year:
2016/2017 has been an incredible year for service enhancements and divisional achievements. Our services continue to improve, we successfully […]

October 30th, 2017|IT News, Our Services|0 Comments|
  • Beware of scam emails.
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    Recent Scam Emails: Becoming a Mystery Shopper or Applying for Large Loans

Recent Scam Emails: Becoming a Mystery Shopper or Applying for Large Loans

Recently we’ve seen a lot of students targeted with emails about:

becoming a mystery shopper
applying for large loans

These emails are scams, designed to lure you into giving away your personal details, including bank account details, address and date of birth.

Please do not respond to these messages or click on any links. If you receive something like this in […]

IT Training in Michaelmas term

Throughout Michaelmas term, the IT Training team offers a range of training sessions to help you improve your IT skills.

Free IT Training Workshops

IT Training Workshops run throughout term in Microsoft Excel, Word and PowerPoint. These free workshops help you gain IT skills by engaging with real world problems, encouraging you to use your prior experience and to engage with problem solving tools […]

October 19th, 2017|IT Training|0 Comments|

Resolved: Remote Access Connection Issues

Update: The issue affecting access to Remote Desktop has now been resolved.

If you have any problems using the Remote Access Service, please contact us:

it.helpdesk@lse.ac.uk (taught students)
it.servicedesk@lse.ac.uk (staff and post graduate research students)
020 7107 5000

 

 

Linked to the earlier issues with Deptshared, the Remote Access Service may be unavailable for some users.

We are working on getting the issue resolved and will update […]

September 26th, 2017|IT News, Unplanned Outage|0 Comments|
  • Permalink Gallery

    Resolved: Issue with Deptshared causing slow logins for some users

Resolved: Issue with Deptshared causing slow logins for some users

The issue affecting login and access to Deptshared files has now been resolved.

If you have any problems or continue having difficulty logging in/accessing files, please contact us:

it.helpdesk@lse.ac.uk (taught students)
it.servicedesk@lse.ac.uk (staff and post graduate research students)
020 7107 5000

Previous Message:

IMT are aware of an issue with the departmental shared storage service which is resulting in slow logins for some users […]

September 26th, 2017|IT News|0 Comments|