Significant Incident

Resolved Significant Incident: eduroam now available

Connection to the eduroam service has now been restored. If you had moved over to The Cloud, you’re advised to reconnect to eduroam as it is the most secure service.

If you have any questions or experience any further connection problems, please contact the IT Service Desk:

it.servicedesk@lse.ac.uk (staff and post graduate research students)
it.helpdesk@lse.ac.uk (taught students)
020 7107 5000

Previous Message:
IMT are […]

Significant Incident Resolved: eduroam access restored

Full access to the eduroam service has now been restored. We apologise for any inconvenience caused.

Previous messages:
Initial investigation shows those already connected to eduroam should still have access to the service. The issue is arising when users are attempting to log on.

We will continue working on a resolution. The next update will be at 2pm.

——

IMT are aware that some people […]

Significant Incident Resolved: Eprint Service Available

Access to ePrint was restored on Monday 22nd August 2016.

 

Previous Message:
The LSE eprint service has encountered a problem and will be unavailable over the weekend.

IMT apologises for any inconvenience caused.

If you have any questions about the issue, please contact the IT Service Desk:  it.servicedesk@lse.ac.uk  (staff and post graduate research students)  it.helpdesk@lse.ac.uk (taught students)  020 7107 5000

Significant Incident: LSE Advancement Phones Unavaliable

Please be aware that LSE Advancement are currently unable to make or receive phone calls.

IMT are liaising with the supplier to resolve the issue as soon as possible.

An update will be issued when the phone service has resumed.

 

 

Significant Incident: Deptshared Service Now Available

Access to files and folders on Deptshared has now been restored. IMT will continue to closely monitor the situation today while we investigate the route cause of the issues.

If you have any questions about the incident or are still experiencing access issues, please contact the IT Service Desk:

it.servicedesk@lse.ac.uk (staff and post graduate research students)
it.helpdesk@lse.ac.uk (taught students)
020 7107 5000

Previous message:
IMT are […]

Issue with Deptshared now resolved

At 17:40 IMT were made aware of an issue accessing Deptshared based file shares. The problem has now been resolved. If you are still experiencing problems with file shares please restart your computer then contact us if the problem persists.

 

If you have any questions about the issue, please contact the IT Service Desk:

it.servicedesk@lse.ac.uk (staff and post graduate research students)

it.helpdesk@lse.ac.uk […]

Resolved: Significant Incident: Butler’s Wharf Network

The issue affecting wired network services in Butler’s Wharf has now been resolved.

If you have any questions about the outage or experience difficulties connecting to the network, please contact our Service Desk:

it.servicedesk@lse.ac.uk (staff and post graduate research students)
it.helpdesk@lse.ac.uk (taught students)
020 7107 5000

 

Significant Incident: Butler’s Wharf Network – Update 1

An IMT engineer is currently on site at Butler’s Wharf and investigating the cause of the wired network and phone outage.

The next update on the blog will be at 16:15.

Resolved Significant Incident: Moodle unavailable

Access to Moodle has now been restored. IMT will continue to monitor the service. We apologise for any inconvenience caused by the outage.

 

 

Update: we have identified the root cause of the issue affecting Moodle and are working to restore access.

Next update at 11.45.

 

Access to Moodle is currently unavailable.

IMT staff are urgently investigating and working to resolve the issue as soon […]

Resolved: Issues affecting email access

Earlier today there was an issue affecting access to Outlook for some users.

If you ever are unable to login to your webmail, desktop email client or experience a very slow service when using Outlook, please remember to contact our IT Service Desk:

it.servicedesk@lse.ac.uk | 020 7107 5000 (staff and post graduate research students)
it.helpdesk@lse.ac.uk | 020 7955 6728 (taught students)