Unplanned Outage

Resolved: Network issues with LSE-owned mobile phones

EE have confirmed that a full service has been resumed. If you are still having difficulties, please with your LSE-owned mobile, please contact the Service Desk:

it.servicedesk@lse.ac.uk
020 7107 5000 |x5000

 

The EE phone network is currently experiencing problems, with users unable to call landlines from their EE mobile phone.

All LSE-owned mobile phones use the EE network. IMT are aware of the […]

October 10th, 2017|Unplanned Outage|0 Comments|

Resolved: Remote Access Connection Issues

Update: The issue affecting access to Remote Desktop has now been resolved.

If you have any problems using the Remote Access Service, please contact us:

it.helpdesk@lse.ac.uk (taught students)
it.servicedesk@lse.ac.uk (staff and post graduate research students)
020 7107 5000

 

 

Linked to the earlier issues with Deptshared, the Remote Access Service may be unavailable for some users.

We are working on getting the issue resolved and will update […]

September 26th, 2017|IT News, Unplanned Outage|0 Comments|
  • Permalink Conceptual image of miniature workmen repairing a laptop keyboardGallery

    Resolved: The Training and Development System is now available

Resolved: The Training and Development System is now available

The Training and Development System (TDS) is now available. Apologies for any inconvenience caused by the unplanned outage earlier.
Previous message:

IMT have become aware of an issue with the Training and Development System (TDS) which is causing significant disruption to Registration.

As this is a critical time of year for Registration, a decision has been made to withdraw the TDS while […]

Resolved: Problems connecting to remote desktop via web

Access to remote desktop via remote.lse.ac.uk has now been restored.  Apologies for any convenience caused.
If you experience any further problems with remote desktop, please contact the IT Service Desk:

it.helpdesk@lse.ac.uk (taught students)
it.servicedesk@lse.ac.uk (staff and post graduate research students)
020 7107 5000

 

 
IMT are aware of an issue where users are unable to access remote desktop via remote.lse.ac.uk.
We are working to resolve the […]

September 19th, 2017|Unplanned Outage|0 Comments|
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    Resolved: Microsoft Office 365 connection issues with Outlook

Resolved: Microsoft Office 365 connection issues with Outlook

Microsoft are reporting that the connection issues with Outlook have been resolved. Apologies for any inconvenience this may have caused.
If you are still experiencing connection issues, please contact the IT Service Desk.

it.helpdesk@lse.ac.uk (taught students)
it.servicedesk@lse.ac.uk (staff and post graduate research students)
020 7107 5000

Microsoft are experiencing connection issues to Outlook via Office 365. Microsoft are aware of the problem and are […]

September 18th, 2017|Unplanned Outage|0 Comments|

Resolved: Network Restored at Grosvenor House

Network access was restored at Grosvenor House late last night. We apologise for any inconvenience caused by the unplanned outage yesterday.

Previous messages:
Unfortunately the network connection at Grosvenor House will remain down for the next couple of days due to a physical break in the cable. The contractors responsible for the issue are working to restore connection as soon as possible.

Please […]

January 23rd, 2017|Unplanned Outage|0 Comments|

Microsoft Maintenance Completed

Microsoft has now completed their maintenance and full access to SharePoint has been restored.

If you have any questions or have any issues accessing your sites, please contact the IT Service Desk:

it.servicedesk@lse.ac.uk (staff and post graduate research students)
it.helpdesk@lse.ac.uk (taught students)
020 7107 5000

Previous Communications:
IMT are aware Microsoft are currently performing maintenance to SharePoint, meaning there is currently read-only access to files and documents.

We […]

December 5th, 2016|Unplanned Outage|0 Comments|

Resolved: Access to Guest WiFi

Access to ‘The Cloud’ WiFi network for guests on campus has been restored.
 If you have any questions about the issue, please contact our IT Service Desk:

it.servicedesk@lse.ac.uk (staff and post graduate research students)
it.helpdesk@lse.ac.uk (taught students)
020 7107 5000

Previous Communication (Oct 17, 4.15am):
Access to ‘The Cloud’ WiFi network for guests on campus is currently unavailable – we apologise for any inconvenience.

IMT are working with the provider […]

October 17th, 2016|Unplanned Outage|0 Comments|

Resolved: Grosvenor House Wired Network/Phone Service

The wired network/phone service in Grosvenor House is now available yet still at risk while final repairs are completed. Updates will be provided via this blog.

 If you have any questions about the issue, please contact our IT Service Desk:

it.servicedesk@lse.ac.uk (staff and post graduate research students)
it.helpdesk@lse.ac.uk (taught students)
020 7107 5000

Previous Communication (Sep 28, 9.40am):

IMT are aware that the wired network/phone service is currently unavailable […]

September 28th, 2016|Unplanned Outage|0 Comments|

Issue affecting access to OCS

IMT are aware of an issue affecting access to Office Communicator (OCS).

We are working with our supplier to investigate the issue, updates will be provided via this blog.

If you experience any problems using OCS or have any questions, please contact the IT Service Desk:

servicedesk@lse.ac.uk (staff and post graduate research students)
helpdesk@lse.ac.uk (taught students)
020 7107 5000