This week two members of the LTI team were recognised for their work at the 2016 IMT awards.
Chris Fryer the LTI Systems Manager was awarded ‘unsung hero’ for his behind the scenes efforts to ensure that Moodle is always up and running and working well with other LSE systems.
He is a very deserving recipient of this award as LSE Moodle has the highest rates of ‘up time’ across the whole of the UK compared to other HE institutions. Over the last academic year it has been online 99.99% of the time, this means that the system was ‘live’ for all bar 42 minutes in 2015/16!
LSE Moodle has supported the running of 1651 active Moodle courses across all departments, the IPA, language centre, TLC, HR and LSE Enterprise (a 50% increase from the previous year and that doesn’t include those courses in the Summer School and TRIUM). Moodle courses were accessed by over 22000 unique users and facilitated over 15.5 million ‘participating actions’ (actions where students and staff click to do something on Moodle).
His work has not gone unnoticed by those in IMT with staff recognising his dedication to the job:
“Chris Fryer doesn’t seem to ever truly take a holiday. Regardless if he is hiking through Italy or looking after his kids, if there is an emergency he will take time to fix it”.
In addition, our very own ‘Moodle Man’, Milan Popovcic was awarded “Excellence in Customer Service” for his work on responding to LTI.Support@lse.ac.uk emails. Recent analysis of the LTI emails has illustrated that LTI responded to queries from every academic department, centre and institute across the school from staff and students alike. Moodle is the most common query but topics also included questions on online assessment, the use of forums and social media, how to record audio feedback and requests for training. The number of emails received has gone up year on year, with 4667 emails received for September 2015 to June 2016.
Milan is often the member of staff that responds to these calls for help and was one of the most nominated colleagues across several categories with positive comments from customers and colleagues.
“Delightful manner, patience of a saint, really cares about helping academics with their problems, not just answering their queries but also developing them to help themselves. Milan is a joy to work with”.
We are currently working on developing more resources and support to go on our new website which should be up and running before the start of Michaelmas term 2016. In the meantime if you have any queries, Moodle or otherwise please contact lti.support@lse.ac.uk
