public service

A strategic approach to the new threats and opportunities for Public Service Media

Public Service Media like the rest of the industry is facing a tough time across Europe. In the Netherlands the government has ordered a wholesale restructuring as well as deep budget reductions. It’s a moment for the NPO to think again about what it is for. These are some notes from my talk to a symposium in Hilversum for Dutch […]

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Ten (at least) Ways That Putting Social Media At The Heart of The Newsroom Improves Public Service Service Journalism

Nadja Hahn is a business correspondent for ORF, Austrian Radio and an EBU Research Fellow here at Polis. She is researching the public service value of social media. This is her take on a visit to the new BBC integrated newsroom. [have a look her great slide presentation of her research here]   I work for a news organisation where […]

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October 13th, 2012|Journalism, Research|1 Comment|

Help! What is the value of social media to public service journalism?

Added value for society is generally speaking what public service journalism aims for.  But what’s the public value of a tweet? How should public service journalists use Twitter and the rest of social media to produce public value?

How do we define public value for this new media? Is is just about content? Do customer service and communication with the audience play a […]

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September 24th, 2012|Journalism, Research|2 Comments|

What is the value of social media to public service journalism? New research project

We all know that using social media like Twitter and having online platforms such as blogs can enhance our journalism. But what if you have a particular public service brief, for example, working for a public service broadcaster? In some media markets such as Austria, public service broadcasters are not allowed to use social media freely. It is seen as […]

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It doesn’t matter who is the boss at the BBC. And yet, at this time it matters more than ever.

BBC Director General Mark Thompson was the consummate BBC suit who was promoted quickly, did much, but left little substantial legacy that can be attributed directly to him. He was an adept politician, a hard-working and dedicated servant of public service broadcasting who has left the BBC in relatively good shape considering the challenges it has faced. Overall, the BBC […]

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March 20th, 2012|Journalism, Media|2 Comments|