public services

  • Permalink Gallery

    Understanding how austerity makes public sector organisations collaborate

Understanding how austerity makes public sector organisations collaborate

Although collaboration between public sector organisations is often understood as a response to cross-cutting policy needs that cannot be met individually, collaboration can also reduce costs, write Muiris MacCarthaigh, Thomas Elston, and Koen Verhoest.

Why do public sector organisations work together? There are some immediate and obvious answers to this question, such as the need to avoid service overlap and […]

  • Permalink Gallery

    Don’t call me a customer, treat me like a human: rethinking relationships in public services

Don’t call me a customer, treat me like a human: rethinking relationships in public services

The pressures of competition, together with the growth in the use of performance data, keep service providers on their toes: if they want to keep customers and their money, they need to keep them happy. But this is not good news in a public services context, writes Catherine Needham and outlines four key problems created by the customer language.

Once […]

  • Permalink Gallery

    How and why the State’s purchasing power should be used to renegotiate PFI deals

How and why the State’s purchasing power should be used to renegotiate PFI deals

If used appropriately, the state’s purchasing power could result in new terms and a better deal for taxpayers when it comes to the government’s PFI contracts. The CHPI research team explain why it is necessary to renegotiate and how this may be done in order to limit the leakage of profits and avoid additional upfront costs of buyouts.

A Smith […]

  • Permalink Gallery

    Time to move on from the ‘love in’ with outsourcing and PFI – here’s how

Time to move on from the ‘love in’ with outsourcing and PFI – here’s how

Although public bodies invevitably have to make supply decisions that involve third parties, the law must allow them to impose public interest conditions, write John Tizard and David Walker. They explain why outsourcing has so far failed, and what should be done about it.

Following the collapse of Carillion comes an authoritative judgement by the National Audit Office that – […]

  • Permalink Gallery

    Welfare to work initiatives: understanding the politics of subcontracted service delivery

Welfare to work initiatives: understanding the politics of subcontracted service delivery

Drawing on empirical research on the recent Work Programme, Rebecca Taylor, James Rees, and Christopher Damm explain how providers from the public, private, and third sector experienced delivering it; and how the supply chain model worked.

In spring 2017 the government’s main welfare to work initiative – the imaginatively titled Work Programme – reached its unheralded conclusion. It was replaced […]

  • Permalink Gallery

    Why UK banks are like public utilities – and should be regulated as such

Why UK banks are like public utilities – and should be regulated as such

Banks have economic features similar to those of utility service providers – which are typically regulated more heavily than other companies – writes Phil Molyneux. He  explains how banks ought to be regulated with this point in mind, and concludes that greater regulatory oversight of bank pricing and service provision is necessary.

It has been nearly a decade since the […]

  • Permalink Gallery

    Combining the best of the public and private sectors: the case for Public Service Mutuals

Combining the best of the public and private sectors: the case for Public Service Mutuals

Could Public Service Mutuals fill a gap in the public service market? Andrew Laird writes that, because they look to take the best from the public and private sectors, they empower staff to use their judgement on the one hand, and encourage service users to influence the services they use on the other. He explains how they could be […]

Redshift over Britain: is the Centre moving Left?

Is Jeremy Corbyn the new Centre in British politics? Ed Straw explains how years of privatisation, uncontrolled immigration, and deterioration in public services – combined with the lack of choice that comes with First Past the Post – all call for a leftward turn, and could rejuvenate the Labour Party.

Turning a signpost through 90 degrees at a crossroads in […]