The LSE Residential and Catering Services Division is looking to recruit an enthusiastic, highly organised and pro-active individual to manage the LSE Vacations Central Reservations Office.
The post holder will take the lead in developing the Sales and Marketing Office, ensuring enquiries are turned into bookings and liaising with Front of House staff in the residences to ensure our customers receive a friendly and efficient service.
To apply for this post, please go to www.lse.ac.uk/jobs to search for and select this vacancy. If you have any queries about applying on the online system, please email: email@example.com quoting reference 1470465.
The closing date for the receipt of applications is 21 June 2015
We are looking to recruit a pro-active, efficient and friendly Reservations Supervisor who can deliver a first class service in a busy environment. You should have an understanding of all aspects of reservations functions particularly within the hospitality sector. You should be computer literate especially Microsoft packages and have experience of using a Property Management System (preferably Micros Fidelio’s Opera) and an integrated channel manager.
As part of the LSE Vacations team the post holder will be responsible for supporting the Central Reservations Manager with the effective operation of all functions relating to the reservations. You will have demonstrable experience in a customer service environment dealing with people, preferably in the hospitality sector; have an excellent telephone manner; be able to communicate clearly with a keen eye for detail and high standards of accuracy.
To apply for this post, please go to www.lse.ac.uk/jobs to search for and select this vacancy. If you have any queries about applying on the online system, please email: firstname.lastname@example.org quoting reference 1471802.
The closing date for the receipt of applications is 28 June 2015.
Catering Services were re-assessed for Customer First last week and I’m delighted to let you know that we continue to meet the standard!
The Assessor was impressed with the overall performance in all three assessment areas Customer Relations, Market Awareness and People.
Very well done to everyone but particular thanks to Janice, Karen and Ewelina for their great work behind the scenes in making sure we were all ready.
Head of Catering Services
I am delighted to announce that Jacqui Beazley will take up the position of Head of Catering Services on 1st August 2015. Many of you already know Jacqui as she is currently Deputy Head of Catering. Jacqui will take over from Liz Thomas who is retiring later on in the year, following 40 years’ service to the School.
On behalf of everyone in Residential and Catering Services, I would like to congratulate Jacqui on her promotion.
Director of Residential Services
Last week saw Residential Services take part in re-accreditation for the Customer First Standard, to which I am very pleased to say that we were successful!
The assessor congratulated us on the amount of evidence we were able to supply and on the enthusiasm of staff he spoke to over the course of the assessment.
My thanks to everyone who played a part in this and especially to Sarah Jons and the team for their co-ordination. It takes a lot of effort. Well done everyone!
Director of Residential Services
The Student Switch Off is a not-for-profit campaign that encourages students to save energy when living in University of Halls of Residence.
This year all LSE Halls have been competing against each other to reduce their energy use by making small changes such as only boiling the amount of water needed, putting on a jumper instead of the heating, and switching off unnecessary lights.
We can now reveal the winner of this year’s Student Switch Off competition is… Northumberland House! Huge congratulations are deserved by all the students and staff who have helped make this happen!
Northumberland House will be rewarded with £250 to spend on something to improve student life (we’ve heard rumours that it might be spent on a new film projector for the common room) and a delivery of Ben and Jerry’s ice cream for residents to enjoy!
Overall across the halls we have saved 16% of the energy usage compared with previous years, which is a great achievement and an increase on last year’s savings.
Well done to everyone who’s made any energy-saving action over the past year. It all adds up!
Full results for all halls can be seen below.
Student Switch Off 2014/15 Results
Yesterday the students and staff at Passfield Hall spent a lovely evening in Gordon Square recreating a photo taken 60 years ago. A professional photographer was arranged to take the photos, but this is a sneak (camera-phone) preview of what’s in store. (We will share the professional photo when we receive it.)
This photo was taken 60 years ago…
Passfield Residents, Academic Year 1954-1955
and this is the Passfield Hall community today…
Passfield Residents, Academic Year 2014-2015
Thank you to everyone who helped make this moment happen.
The Celebration of Sustainability 2015 event celebrated all the hard work put in by staff and students on environmental initiatives this year, and was a great success! The event was hosted by Bob Ward from the Grantham Research Institute and saw LSE Alum Rishi Madlani give an inspirational talk on building connections and challenging current structures to bring about sustainable change.
Sustainability Awards – Reclaimed Tiles
The awards were reclaimed tiles from LSE Stores,
Sustainability Prizes – Upcycled Clocks
and the prizes were upcycled clocks made by Khalil Berzangi, Maintenance Technician from Estates.
It was an honour to watch so many of the halls claim so many of the prizes!
Three teams jointly won the prestigious prize of Platinum this year, two of which were Halls teams. A particular ‘Well done’ is due to Roseberry Hall and Northumberland House!
Here is a complete list of all the Residential Services Teams which won prizes:
- Butlers Wharf – Green Impact Bronze Award
- Grosvenor House – Green Impact Bronze Award
- High Holborn – Green Impact Bronze Award
- Bankside House – Green Impact Silver Award
- Carr-Saunders – Green Impact Gold Award
- Residential Services Sardinia House – Green Impact Gold Award
- Passfield – Green Impact Gold Project Award and Special Award for innovation
- Rosebery Hall – Green Impact Platinum Award
- Northumberland House – Green Impact Platinum Award and Special Award for student engagement
Congratulations and thank you to all who contributed to the work done to achieve these awards!
Next year’s Green Impact will be launched in September 2015. If you want to get involved, speak to your Front of House Manager for more information. All staff and students are invited to take part.
Nothing like some locally sourced cake to get you more excited about sustainability!
The final Undergraduate Open Day of the year is on Wednesday 2 July, and Residential Services will be hosting a stand in the Venue in Saw Swee Hock.
This is great opportunity for the division to connect with potential students, answer their queries, put their minds at rest on some points, and help them make informed choices about their accommodation. We need your help to achieve this and make the stand as successful as possible.
The stand will be open from 10:00-16:00hrs, and there will also be separate tours of Bankside House and Passfield from 11:00-16:30hrs.
If you are able to participate then please update the poll here by 5pm this Friday 5 June, indicating your availability. The slots at the start and end of the day will involve help in setting up and putting down the stand and any IT equipment, and the slots in the middle of the day tend to be busiest.
Thanks for your help!
Residential Services Manager
Professional Networking Skills – Sue Tonks
On: Friday 5 June. Part 1: 12.30-2pm and Part 2: 2-4pm
- Networking event (Part 1) including lunch This consists of a ‘working the room’ practical session on arrival, as the delegates come in and have lunch. This will be a standing session of about 20 minutes as the delegates are doing what is natural, standing and chatting. This is a fun and highly informative session on how groups work, group formations, joining groups, leaving groups, joining and leaving the single person, offloading the boring person! We will then go into the more formal part of the session, which consists of: what is networking, building relationships, creating immediate rapport, asking ice breaker and small talk questions. Also answering the question “What do you Do?”
- Networking event (Part 2) N.B. those attending the second session must have been to Part 1 The longer session will consist of the networking structure, asking business related questions, developing the current supplier and user questions, spotting the opportunity (ah ha moment), creating the link to contact them, avoiding the Gollum moment, and preparing the follow up call.
Social Media Workshop – Amy Mollett and Sonja Grussendorf
On: Wednesday 10 June from 12.30-1.30pm. Book here.
This is a new workshop created specifically for LSE’s female professional services staff. We will explore the opportunities for using social media in professional networking and effective communication; learn how to use social media to its fullest extent when hunting for jobs; explore how to maximise conference experiences, and consider the pros and cons of creating a “personal brand”. The workshop format will be discursive and explorative. The aim is to provide participants with the skills to make intelligent choices about a variety of platforms now and in the future, as social media brands have ‘short shelf lives’. We recommend that participants bring some mobile device to the workshop (laptop, tablet, smartphone), though it is not entirely necessary and laptops and iPad can be made available for loan for the workshop if needed.