Jamie Woodcock

Slacking it? The problems of technology at work

Slack, if you have never come across it before, is an instant messaging application. As the company itself explains, it is ‘team communication for the 21st century’ and one intended to result in work having ‘less email’ and becoming ‘more productive.’ They claim that their ‘customers see an average 48.6% reduction in internal email.’ We can all relate to […]

Working the phones

For the purpose of  my new book, I spent six months undercover in a UK call centre. The focus of the research was to understand questions of control and resistance from the perspective of call centre workers themselves. This kind of covert ethnography – studying a phenomenon from the point of view from the subject of the study – used […]