Department of Management

COVID-19 may exacerbate the digital divide among businesses

What is the essential task of management? To look after the short term in ways that not only protect, but even enhance medium and long-term prospects. For businesses, the COVID-19 crisis presents massive challenges to fulfilling this quest; it is difficult to pull off even in periods of growth. Previous downturns demonstrated how problematic it is to ride out, […]

Could teleworking benefit organisational neurodiversity?

The current pandemic has shed light on the inequalities encountered by women and racial minorities and raised serious questions about the impact of working from home on organisational diversity. However, not all may be negative. If teleworking is likely to become more widespread in the post-pandemic world, then a world where working from home is commonplace might, under certain […]

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    Using apps for contact tracing in response to COVID-19: the controversies

Using apps for contact tracing in response to COVID-19: the controversies

With the government repeatedly claiming that it is being guided by science, questions about the range of academic disciplines represented on the government’s Scientific Advisory Group for Emergencies (SAGE) have begun to emerge alongside reports that the government is seeking to broaden the range of academic fields represented. A shadow version of SAGE has also been created with different experts and a different approach to the […]

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    Managing while invisible: how the gig economy shapes us and our cities

Managing while invisible: how the gig economy shapes us and our cities

The gig economy is full of disruptive technological darlings. Uber revolutionised how we used taxis, AirBnB changed the hospitality market forever, while Deliveroo has a substantial impact on how cities develop and change and how we use our city space. Their impact, we argue, is a consequence of one of their most important inventions: how to look like they’re […]

Covid-19: business must get ready for the new abnormal

Anyone who has tried researching the future will know that it can be a fairly dumb-assed thing to do. You can always extrapolate forwards from the past. And something similar must have happened back then that we can draw lessons from, don’t you think? OK, let’s factor in some new events and emerging patterns. Let’s take a lot of […]

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    Covid-19: how are new uses of technology transforming healthcare?

Covid-19: how are new uses of technology transforming healthcare?

As we are slowly preparing for lockdown restrictions to ease, healthcare professionals, managers and IT practitioners are wondering what changes to work practices and new models of healthcare provision that have resulted from the rapid deployment of digital technologies should be sustained beyond the current crisis.

Indeed this is a pressing question, which we are keen to pursue. First, we […]

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    How incubators can facilitate serendipity for nascent entrepreneurs

How incubators can facilitate serendipity for nascent entrepreneurs

Entrepreneurs typically face high uncertainty and goal ambiguity, and often the resources and contacts needed for achieving the respective goal are unknown in advance. In light of this uncertainty, how can support organisations such as incubators (or others such as governments, accelerators, educational institutions, etc.) facilitate networks and resources for entrepreneurs? In our upcoming paper, we show how an […]

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    The Covid-19 pandemic shines a spotlight on the systemic risk to global business

The Covid-19 pandemic shines a spotlight on the systemic risk to global business

Commentators have suggested that the global economy and just about everything else will be irreversibly changed as a result of the coronavirus pandemic. There will be a before-coronavirus and an after-coronavirus world. Ironically, with a few exceptions (for example, Goldin and Muggah, 2020), virtually no person or agency making such claims predicted the coronavirus pandemic itself. Nor is it […]

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    Hofstede’s legacy and separate national responses to the Covid-19 crisis

Hofstede’s legacy and separate national responses to the Covid-19 crisis

Dutch social psychologist Geert Hofstede’s theory of cultural dimensions, captured and revised in three volumes (here, here, and here), has informed research in cross-cultural management and international business for decades. It has also been under criticism by management scholars for its excessive determinism, perpetuation of cultural uniformity, and cultural categorisation into binaries. Others have iterated the risk of ecological […]

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    Will remote working digital infrastructures become the norm?

Will remote working digital infrastructures become the norm?

Working at one of the world’s leading social sciences universities, we are now taking part ourselves as subjects. A global experiment of communicating almost entirely through the use of digital infrastructures is unfolding. I study the innovation dynamics and impact of digital infrastructures, so the current situation offers an opportunity for reflection.

The late Susan Leigh Star was the founder […]

Remote working: here to stay?

Before the pandemic, the evidence on remote working was that as long as the job is suitable for performing from home, most people are more productive when homeworking, but productivity is strongly subject to the employer policies and practices. At the same time, homeworking can save a business thousands of pounds a month per employee in office and other […]

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    How the unions helped transform employment relations at France Télécom

How the unions helped transform employment relations at France Télécom

On December 20, 2019, the French courts found the former CEO of France Télécom and two executives guilty of ‘moral harassment’ of their employees. During what has been called ‘a social crisis’, more than 40 employees in two years committed suicide, directly blaming the company in their notes, taking their lives on the workplace; a technician stabbed himself in […]

The future of work: opportunities for a gender new deal

Advances in artificial intelligence (AI) have sparked renewed fears regarding the future of work. One widely discussed solution to this perceived problem is a universal basic income (UBI), provoking debates about the justice, efficiency and political feasibility of such an entitlement, whether such an income should be conditional, and how to ensure that it mitigates rather than exacerbates gender  […]

Are recruiting practices throwing away neurodiverse talent?

In their quest for talent, companies conduct hundreds of thousands of competency-based interviews each year. Despite some criticism, competency-based interviews are regarded by many companies as the best way to assess whether a job candidate would perform successfully in the position for which they interview.

Competencies represent a combination of knowledge, skills, abilities, attitudes and behaviours that enable an individual […]

How to negotiate more effectively: six useful tips

Negotiation is as critical a business skill today as it has ever been. And it’s something that none of us can avoid. Whether it’s determining the terms of a new deal, overcoming conflict with colleagues or partners, or settling a dispute, negotiating is part of the day-to-day dynamic of our professional lives. In negotiations, every party has distinct interests […]

What we know and don’t know about Huawei

In recent weeks I have frequently been asked about what we should think about the policies and publicity that embroils Huawei. This is because I have been conducting research into them and many other Chinese digital economy companies for some years and have had unprecedented and greatly appreciated access to much of the company’s staff, records and facilities. The […]

Is it time to retire the word ‘robot’?

“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean — neither more nor less.’ – Lewis Carroll, Alice In Wonderland.

In Lewis Carroll’s Alice In Wonderland, Humpty Dumpty is a wordsmith focused on making the most of his vocabulary. He not only recites but explains poetry to […]

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    Building your competitive strategy? It’s all down to methodology

Building your competitive strategy? It’s all down to methodology

In late 2019, headlines around the world trumpeted the collapse of global travel giant Thomas Cook. Amid news of stranded families and freshly-redundant airline pilots volunteering to bring people home for no pay, what most onlookers and pundits alike wanted to know was: what went wrong? How could an organisation with 19 million customers, 22,000 staff in 16 countries […]

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    Business automation in investment banking: fast forward…. or not?  

Business automation in investment banking: fast forward…. or not?  

By 2020 service automation, based on robotic process automation (RPA), cognitive automation (CA) and artificial intelligence (AI) has reached an intriguing and confusing moment in its evolution across sectors. As the hype all too readily highlights, the potential is massive. But developments are surprisingly slow. Market revenues for these technologies are increasing exponentially, but, standing at around $US6 billion […]

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    National electronic health records implementation: a tale with a happy ending?

National electronic health records implementation: a tale with a happy ending?

Aiming to improve healthcare efficiency and quality, countries around the globe, including Singapore, the UK, Japan and the US, are implementing nationwide electronic health records (EHRs). Recent studies suggest that when EHRs are shared across different healthcare providers they can facilitate better care and with the use of aggregated data analytics improve healthcare management and research. However, their implementations […]