Management

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    Women are facing unprecedented challenges in the COVID-19 workplace

Women are facing unprecedented challenges in the COVID-19 workplace

COVID-19 has upended the world of work, but societal disparities have not changed. In fact, the pandemic has amplified gender, race, ethnic and socioeconomic inequities. East Asian communities are documenting a rise in racism, women are facing a disproportionate loss of jobs, and domestic abuse is on the rise. The pandemic is unevenly affecting people and nowhere is this […]

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    Why do companies as diverse as oil producers and retailers enter moral markets?

Why do companies as diverse as oil producers and retailers enter moral markets?

What do Tesla and British Petroleum have in common? And how are Walmart and Patagonia similar? On most dimensions, these pairs of firms have little in common with one another—Tesla is widely recognised as a pioneering sustainability company, while BP has long been a target of environmental activism. Yet both companies have had a strong presence in the solar […]

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    Moving from cheap talk to action: the case of diversity and inclusion

Moving from cheap talk to action: the case of diversity and inclusion

It is easy to talk about caring about diversity and inclusion. In fact, it would be hard to find a professional worker these days who would declare that they did not in public. It is also far too easy to write policies that are not enforced and make promises for change that go unfulfilled. This makes it all the […]

COVID-19 and the changing employee experience

While remote working has been available to many employees for many years, the COVID-19 pandemic has clearly accelerated its scalability beyond what could have been imagined. From our research in Australia, most organisations had only a specialised few or no employees working from home before the pandemic. Over the last two months, however, these organisations have had to make […]

Why are CEOs commenting on racial injustice?

In the last few weeks, CEOs of large American companies have publicly condemned the death of George Floyd while in the custody of the Minneapolis police. In the last few years, CEOs have been increasingly speaking on social issues, which are not directly related to their core business interests. Why are CEOs speaking on social issues, and what are […]

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    Teach your salesforce how to help customers through the crisis

Teach your salesforce how to help customers through the crisis

The current pandemic has caused value chains to shatter. Particularly small and medium size customers are fighting for survival and their business continuity.

Yet, many sales and field tech support people are still entrenched in the traditional way of dealing with customers. Pushing contracts (to achieve the quarterly sales quota) or explaining fantastic technical performances of a product is now […]

June 19th, 2020|Management|0 Comments|

COVID-19: the age of forced business experimentation

The sudden onset of the pandemic has been forcing leaders and their organisations to experiment with unprecedented intensity, whether by reconfiguring existing work environments, applying existing skills to new markets, developing new skills for existing markets, or redirecting existing capacity to satisfy new needs.

Nowhere is this clearer than in entrepreneurial small businesses. Michelle Panik, CEO and founder of Marine Services […]

June 18th, 2020|Management|1 Comment|
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    Why using technology to spy on home-working employees may be a bad idea

Why using technology to spy on home-working employees may be a bad idea

What will the life of a post-COVID-19 remote worker look like? Imagine yourself as one of the army of white-collar workers now working from home. You wake up, help with family chores, then sit at your desk ready to work. As you open your laptop, an app connected to your company’s server asks you to log in and to […]

Many mergers end up as a bad experience for employees

Major organisational changes like mergers and acquisitions (M&A), restructures, and spin-offs often leave a bad taste in the mouth of employees. The reason for this is frequently because those responsible for planning and implementing these changes are unable to balance the tension between task and relationship. Or put differently, organisations in change often spiral into a very transactional way […]

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    Reshoring in the age of coronavirus: beware of the hurdles in leaving China

Reshoring in the age of coronavirus: beware of the hurdles in leaving China

We are in a global crisis. It’s a matter of life and death. There are still shortages of supplies and equipment around the world including acute shortages in America. We know there is plenty of manufacturing capability around the world for consumer goods, PPE, testing equipment, and medical devices such as ventilators. But flexing global supply chains is complicated […]

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    Self-sustainability: the dilemma at the heart of social entrepreneurship

Self-sustainability: the dilemma at the heart of social entrepreneurship

Social entrepreneurship is defined by the Organisation for Economic Cooperation and Development (OECD) as “the entrepreneurship that has as its main goal to address pressing social challenges and meet social needs in an innovative way while serving the general interest and common good for the benefit of the community. “In a nutshell, social entrepreneurship targets social impact primarily, rather […]

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    Who do you tap for help when trying to solve an unusual business problem?

Who do you tap for help when trying to solve an unusual business problem?

During sudden onset crises, such as pandemics, military conflicts, hurricanes and large scale bushfires, the number of unusual, complex business problems surges dramatically, and managers at all levels of an organisation’s hierarchy need to be able to deal with them. However, because of the erratic occurrence and unique structure of these problems, managers are not often trained in how […]

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    How to reorganise the World Health Organization – and how to finance it

How to reorganise the World Health Organization – and how to finance it

The writing on the wall from the Covid-19 pandemic is the critical role that detecting, tracing, and containing contagion for infectious diseases can play in saving lives across the globe. Yet, the World Health Organization’s hobbled and weak handling of the crisis has left a lot to be desired. The W.H.O. has arguably failed to weather this crisis, but […]

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    How the show goes on in time of injustice, violence, and pandemic

How the show goes on in time of injustice, violence, and pandemic

The world feels as if it is in shambles. At the time of this writing, I am in Cleveland, Ohio, a city under curfew in the midst of protests against police brutality and racism, following the killing of George Floyd in Minnesota. This is also happening in the middle of the coronavirus pandemic, and people are faced with damnation […]

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    On being human: how behavioural science can help virtual working

On being human: how behavioural science can help virtual working

In 1816, Mary Shelley spent the summer in Geneva in the company of her family, Lord Byron and his physician John Polidori. The weather was dreadful due to the eruption of Mount Tamboro in Indonesia, and the group spent much of their time locked inside to escape the incessant rain. The group had stirring discussions on science and the […]

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    Digital transformation in the wake of a crisis: focus on people

Digital transformation in the wake of a crisis: focus on people

Some technologies came of age during the 2020 Covid-19 pandemic. Millions of people were forced into homeworking for the first time. Unable to see each other face to face, families worldwide had to quickly master Skype, Zoom, Microsoft Teams and a host of other connecting technologies. Zoom’s daily users mushroomed to more than 200 million in March 2020 from […]

Covid-19: business must get ready for the new abnormal

Anyone who has tried researching the future will know that it can be a fairly dumb-assed thing to do. You can always extrapolate forwards from the past. And something similar must have happened back then that we can draw lessons from, don’t you think? OK, let’s factor in some new events and emerging patterns. Let’s take a lot of […]

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    Virtual teams are generally less effective than face-to-face ones

Virtual teams are generally less effective than face-to-face ones

Opening offices will be our decision. When and if our employees come back, will be theirs.

— Jennifer Christie, vice president of people at Twitter on the company’s blog

Large swathes of the economy seem to have painlessly switched to working “digitally”.  Zoom, Cisco Webex and Microsoft Teams have kept most of us working in the “knowledge economy” fully employed. Was all […]

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    Agile at home: tech startup lessons for making home working a success

Agile at home: tech startup lessons for making home working a success

As the pandemic continues to disrupt businesses, agile and digital-native organisations are demonstrating the greatest resilience. Why? Because in uncertain environments, agile teams can adapt quickly to fast-changing priorities, which translates into a powerful competitive advantage.

To a large extent, agile companies are simply practicing what they preach. The agile approach has proven particularly effective when team members are geographically […]

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    The impact of Covid-19 on human resource management: avoiding generalisations

The impact of Covid-19 on human resource management: avoiding generalisations

While there is now a great deal of discussion concerning the impact of Covid-19 on and implications for working practices and human resource management (HRM), much of the content and comment on these topics tends to be of a general nature, offering observations and/or guidance that seek to define what a ‘new normal’ might be. For example, that remote […]