Organisations are increasingly turning to ‘people analytics’ – using vast amounts of data about their employees – to gain insights into their workforce and introduce evidence-based decision-making. Companies hope to use measures such as clicks, views, interactions and many other online operations to accurately capture employee performance on top, or even instead of, traditional performance evaluation systems that are […]
Technological advances have made it possible for everyone to know potentially everything about everyone else. Sci-fi shows such as Netflix’s Black Mirror imagine dystopian scenarios that could result from these new technologies. In the real world, social media is already allowing individuals to disclose details about their personal lives with strangers. This technological change has sparked a policy debate […]
“Honesty is the first chapter in the book of wisdom.” That’s what Thomas Jefferson, Founding Father and third president of the United States, once said. If that’s true, then you might think that bankers are stuck on the first page, such is the public perception of them.
Following the 2008 global financial crisis, the reputation of bankers took a nosedive. […]
In a recent paper, we show how decarbonisation in industrial plants interacts with efficiency-driven initiatives regarding flow management, waste reduction and workforce commitment, which represent three key fields in which high-performance shop floors strive. Inventory turnover reflects our measure for improvements in flow. The ratio of the total manufacturing cost to the cost of materials indicates how efficiently firms carry […]
Business is facing an existential trust crisis, a recent article found. Companies from Boeing to Facebook are losing the public’s faith by paying insufficient attention to trust as an important ingredient for answering their stakeholders’ needs. But where there is a crisis, there is an opportunity, too. How can business leaders turn trust into a competitive advantage?
Trust matters because […]
We know: the most important factor to drive change is a blazingly obvious reason to act. Change management calls these drivers ‘burning platform’ as a metaphor for urgent crises that demand immediate and swift reaction. A blazingly obvious reason to act. Yet, when it comes to venturing into a daring digital transformation strategy, most organisations have no immediate reason […]
London-Paris, Barcelona-Madrid, Rome-Bologna – what is common among these city pairs? Surprisingly enough, travelling between these cities is faster by train than by plane. In fact, fast trains connect Europe quite well, allowing passengers to hop from city to city via rail.
Many passengers prefer taking trains over flying. One steps out at the city centre directly, wastes no time […]
Tackling structural inequalities in the UK is fundamental to social cohesion and to enabling economic growth to benefit all. And the case for businesses to do so is clear. Reducing the gender pay gap in labour market participation, Science, technology, engineering and maths (STEM) qualifications and wages could increase the UK economy by £55 billion by 2030. Likewise, companies […]
Succession planning is a vexing issue for family businesses throughout the world. Orchestrating a smooth and successful generational transfer of power is key to family firms’ success — and, in fact, their survival. Research on what makes for successful transition has often focused on the two apparent main actors: the current CEO and the successor.
However, in a six-year research […]
Highly charged political issues appear daily in the news in Europe and the US. In Europe, the English Brexit vote, French energy taxes/policy, and immigration issues in many countries have aroused intense emotions. These feelings manifested in England with extreme behaviours such as throwing milkshakes at politicians and in France with months of rioting. In the US, political discussions […]
Agile methodology is increasingly embraced by a wide variety of organisations in different contexts and competitive situations. Its roots, as a movement, go back to the creation of the Agile Manifesto in 2001 by 17 thought leaders from software development. Agility is characterised by speed, adaptation to external changes, multiple iterations and fast and direct communication with the user.
Whether you take the bus, the train or a car, commuting equals boredom, occasional strain and mostly a lot of lost time. On average, commuting takes up 38 minutes a day summing up to several 24-hour days a year. Such a massive time investment should have a serious return, right? Obviously, it does. Commuting enables many of us to […]
Artificial Intelligence (AI) is poised to transform the business world. It is not the first time that technologies have done so. Decision support systems, expert systems (already integrating AI) and knowledge management systems, which were promoted by the largest consulting firms and IT manufacturers, monopolised the interest of companies in the late 1990s. Yet, despite the undeniable benefits they […]
In principle, as is said for services more generally, the link between managing the work force and operative service performance is particularly strong in aviation, especially in airports serving as the logistical hubs for passengers as well as freight. On top, sound employment relations and working conditions are connected to service processes that require a high level in terms […]
The founder of Rakuten, Inc., the largest e-commerce site in Japan, now among the world’s largest by sales, decided to introduce an English-only policy in his company in 2012. As global business accelerated and it shifted from a Japan-based venture to a global internet services company, ‘Englishnisation’ initiatives were launched to accelerate the smooth integration of 17,000 employees worldwide. […]