The founder of Rakuten, Inc., the largest e-commerce site in Japan, now among the world’s largest by sales, decided to introduce an English-only policy in his company in 2012. As global business accelerated and it shifted from a Japan-based venture to a global internet services company, ‘Englishnisation’ initiatives were launched to accelerate the smooth integration of 17,000 employees worldwide. […]
As industry boundaries are reshaped by digitisation, firms are developing more continuous and open-ended relationships with stakeholders as well as more intense coordination among firm functions across the value chain. However, strategically responding to the new digital landscape requires rethinking how digital business models can most securely lock-in customers. I argue that, when coupled with other foundational digital strategies, […]
Managers at a firm have autonomy to make operational decisions based on their specific contextual knowledge. The firm’s knowledge may complement the manager’s, adding value through advanced tools based on global information. Recently, firms in the sharing economy have implemented systems to help their service providers: the ride-sharing platform Uber tells drivers where demand may be increasing while the […]
Managers tend to think and talk about sales performance as an outcome that is determined exclusively by salespeople’s behaviours and relationships with customers. Want to close more sales? Meet more prospects. Want to make more money? Find a better way to interact with and influence customers. Want to ensure your numbers next year are better than your numbers this […]
Look around. Think back to your organizational experience. I have done the same. Over three decades working in organizations and carrying out research into organizations, I have come to the conclusion that very few companies succeed in implementing their strategy.
Of course, some execute their strategies successfully. My research suggests that what differentiates these companies from the others is that […]
Imagine you work for the police and are involved in large covert surveillance of a notorious criminal. The team is experienced and includes a helicopter, cars, a high tech listening post, and over a dozen agents observing the site. Just after your team has taken positions, your subject gets shot. You can see the shooter, but are unable to […]