Some technologies came of age during the 2020 Covid-19 pandemic. Millions of people were forced into homeworking for the first time. Unable to see each other face to face, families worldwide had to quickly master Skype, Zoom, Microsoft Teams and a host of other connecting technologies. Zoom’s daily users mushroomed to more than 200 million in March 2020 from […]
Opening offices will be our decision. When and if our employees come back, will be theirs.
— Jennifer Christie, vice president of people at Twitter on the company’s blog
Large swathes of the economy seem to have painlessly switched to working “digitally”. Zoom, Cisco Webex and Microsoft Teams have kept most of us working in the “knowledge economy” fully employed. Was all […]
As the pandemic continues to disrupt businesses, agile and digital-native organisations are demonstrating the greatest resilience. Why? Because in uncertain environments, agile teams can adapt quickly to fast-changing priorities, which translates into a powerful competitive advantage.
To a large extent, agile companies are simply practicing what they preach. The agile approach has proven particularly effective when team members are geographically […]
While there is now a great deal of discussion concerning the impact of Covid-19 on and implications for working practices and human resource management (HRM), much of the content and comment on these topics tends to be of a general nature, offering observations and/or guidance that seek to define what a ‘new normal’ might be. For example, that remote […]
Brexit and Covid-19 are typically considered distinct events. However, these events have one thing in common: they have significantly disrupted the supply chains of UK firms. Since the 1980s, many UK companies have set up centralised manufacturing facilities in low-wage economies where finished goods are assembled cheaply and shipped to higher income markets. Brexit and Covid-19 have delivered a […]
Let me introduce you to a new concept, “supply chain immunity”. Immunity, not resilience. Resilience is often one of the first things to emerge in any debate on how we arrived at the point in which we are today in the Covid-19 pandemic, especially as it applies to supply chain management. Supply chain resilience generally means the ability to […]
Let us clarify an important point right away. Management researchers and managers can greatly benefit from talking (more) with each other. For researchers, the benefits reside in access to data to either test or build theory, while managers can advance their organisations either through evidence-based recommendations or by inviting researchers to ask the right kind of question, perhaps even […]
Social media has changed many aspects of life. For instance, it has enabled friends to easily communicate with each other and helped governments share a variety of alerts, from weather emergencies to pandemics. However, the use of social media to evaluate job applicants has received very little attention. Understanding the use of social media in hiring is challenging because […]
The Covid-19 pandemic is so disruptive that it is forcing ventures to experiment at an unprecedented rate and scale as we realise that what was recently essential is not now needed (think fitness centres, ride-sharing, and classrooms) and what was not needed before has become essential (think video sharing and drive-by diagnostics).
Given the massive discontinuities underway and yet to […]
In March 2020, as part of the COVID-19 response, firms in the UK made the transition from physical workspaces to virtual ones, with limited or no planning time. A similar pattern happened across the globe with different start dates. Today, most organisations have moved beyond the initial hurdle of shifting their workforce to a virtual format, and are now […]
Professional service firms, like law firms, need to comply with multiple demands on how they should operate and what they should deliver. Society demands transparency and accountability. Legal professionals who work in professional service firms ask for autonomy and discretion. The clients of professional service firms request not only cost efficiency but also short delivery times and customised service. […]
The world of work as we know it is changing. We are seeing a dramatic rise in remote working, with more and more people working away from the physical office location — sometimes by choice, sometimes not. The Covid-19 pandemic has further accelerated these changes, indicating that remote working is here to stay for the foreseeable future.
From studying the […]
Soon, we will all have convinced ourselves that we knew all along what was going to happen. Hindsight bias is how our brain manages its scarce resources and protects us from losing faith.
The reality is that for the time being, both policy makers and business leaders have to keep making some of the biggest decisions of their lives under […]
Underperformance in business is like a potentially serious illness. It’s imperative to identify it early, before it becomes insurmountable. Fortunately, our data-driven age provides an unprecedented richness of material for proactive leaders to sift in search of warning signs.
Once they recognise a red flag, however, what can managers do? After all, detection is one thing, and diagnosis another. Organisations’ […]