Significant Incident

Significant Incident: Butler’s Wharf Network – Update 1

An IMT engineer is currently on site at Butler’s Wharf and investigating the cause of the wired network and phone outage.

The next update on the blog will be at 16:15.

Resolved Significant Incident: Moodle unavailable

Access to Moodle has now been restored. IMT will continue to monitor the service. We apologise for any inconvenience caused by the outage.

 

 

Update: we have identified the root cause of the issue affecting Moodle and are working to restore access.

Next update at 11.45.

 

Access to Moodle is currently unavailable.

IMT staff are urgently investigating and working to resolve the issue as soon […]

Resolved: Issues affecting email access

Earlier today there was an issue affecting access to Outlook for some users.

If you ever are unable to login to your webmail, desktop email client or experience a very slow service when using Outlook, please remember to contact our IT Service Desk:

it.servicedesk@lse.ac.uk | 020 7107 5000 (staff and post graduate research students)
it.helpdesk@lse.ac.uk | 020 7955 6728 (taught students)

Significant Incident: Issues affecting email access

The issues affecting access to Outlook have now been resolved. If you experience any issues accessing your email, please contact the IT Service Desk.

 

IMT are aware of an issue affecting access to Outlook for some users. Users may not be able to login to their webmail or desktop email client or experience a very slow service when logging on […]

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    Resolved Significant Incident: No Wired Network Access in Sidney Webb and Butler’s Wharf Residences

Resolved Significant Incident: No Wired Network Access in Sidney Webb and Butler’s Wharf Residences

 

The issue affecting the wired network in Sidney Webb and Butler’s Wharf halls has now been resolved.

If you continue experience any issues accessing the network, please contact the IT Help Desk:

it.helpdesk@lse.ac.uk | 020 7955 6728

 

There is currently no wired network access in Sidney Webb and Butler’s Wharf Halls of Residence.

This outage is likely as a result of building works taking […]

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    Significant Incident Resolved: Issues affecting email access

Significant Incident Resolved: Issues affecting email access

Update: restarting your PC should resolve any issues with Outlook. If you continue to experience problems accessing your email, please contact the IT Service Desk;

it.servicedesk@lse.ac.uk
020 7107 5000

 

IMT are aware of an  issue which is affecting access for some users to our Outlook Web Access (mail.lse.ac.uk) portal and Outlook 2010.

Users may experience no access to their webmail/or desktop email client […]

Significant Incident | Network Access Issues

LSE network services appear to be working as normal.

IMT will continue to monitor the situation, working with JANET (LSE’s internet service provider) to ensure their network issues are fully resolved as quickly as possible.

Thank you for your continued patience.

 

JANET, the School’s internet service provider has reported issues on their network this morning.

Any resources requiring an internet connection are likely […]

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    Significant Incident: Issue Accessing Webmail and SharePoint

Significant Incident: Issue Accessing Webmail and SharePoint

The issue affecting Outlook Web Access and SharePoint has now been resolved.

If you continue to experience issues with these services, please contact us:

it.servicedesk@lse.ac.uk | 020 7107 5000 (staff and postgraduate students)
it.helpdesk@lse.ac.uk  | 020 7955 6728 (taught students)

 

 

IMT are aware of an Europe-wide Microsoft technical issue which is affecting access to our Outlook Web Access (mail.lse.ac.uk) portal and SharePoint sites.

Users […]

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    Resolved Significant Incident: Issues with hosted telephony services

Resolved Significant Incident: Issues with hosted telephony services

Update: the issue affecting instant messaging services has been resolved. Should you experience any issues using instant messaging or other hosted telephony services, please contact the IT Service Desk:

it.servicedesk@lse.ac.uk
020 7107 5000

IMT are aware of a number of outages affecting LSE’s hosted telephony services, including loss of call quality, outages to our call centres, and instant messaging services. We have […]

Resolved Significant Incident: Reduced Phone Call Quality

The issue affecting call quality on campus has now been resolved. If you experience any issues when making or receiving calls from campus phones, please contact the IT Service Desk:

it.servicedesk@lse.ac.uk
020 7107 5000

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IMT are aware of an issue affecting phone call quality on campus. IMT staff are working with the supplier to urgently investigate and resolve the issue.

Please use it.servicedesk@lse.ac.uk to […]