When tire producers started launching recycled tires, truck drivers were sceptical. They didn’t trust the quality and assumed that there had to be a trade-off with the durability and effectiveness of the tires. Similarly, when there is a flu epidemic or pipes are clogged, consumers systematically choose the non-sustainable hand disinfectants and drain openers. Consumers are afraid that the […]
Teamwork is a complex social dynamic, at once a principle of optimal efficiency and an occasion of personal cooperation. We might visualise this complexity in terms of a vertical pursuit (the achievement of some collective goal) and a horizontal relationship (the cooperation among team members as they pursue the collective goal). The vertical is conceptually prior: teammates do not […]
The days of collecting your carriage clock and waving goodbye to your workmates of 45 years are over, particularly as more people, whether through choice or necessity, are now working into their late 60s and 70s. In the EU, about one fifth (19%) of the population is 65 or more. A 65-year-old in the United Kingdom can now expect […]
By now every reader drawn to articles like this will almost certainly have heard the acronym VUCA, so widely used these days. It was first used in 1987 and originates from the theories on leadership of Warren Bennis and Burt Nanus. It is also associated with use by the U.S. Army War College following the end the cold war. […]
Under pressure from consumers and employees, firms now compete for the most fragile commodity: goodwill
The history of business is the history of human beings trading with each other; discovering efficiencies of scale and comparative advantage, creating surplus, investing capital, and building infrastructure. In its purest form, capitalism is a sort of social and cultural glue. It’s about markets and money, trade and competition, risk and reward. It’s about the allocation of resources to […]
Imagine you learn about a concert through social media. You saw a friend post that she is excitedly planning to attend. How do you decide whether you want to go? Does it matter whether the concert is a popular artist performing in a major arena or an indie band performing in a neighbourhood venue? The analysis in my paper […]
In the summer of 2015, in a crowded beer garden in Barcelona, we talked about work – the work we were doing then. It was a rather sad conversation, because the bottom line was that our jobs were uninspiring at best. Work was making us anything but happy.
We weren’t frustrated with the work itself. It was interesting, challenging, and […]
Usually, we talk about two types of surprises in strategic projects: those that hit you like a flash out of a blue sky, and those that creep up on you, nudging you off track, bit by bit. Either type requires a specific approach to manage – efficient contingency plans and crisis response for the former, improved monitoring and detection […]
Over the last decade, our approach to gender inequality in the UK workplace has remained relatively static. We’ve pitched the business case for change, tried to transform mindsets with diversity and unconscious bias training, and done our best to influence the leadership pipeline with development and mentoring programmes.
In 2017, I wrote about the urgent need to change tack. The UK’s Hampton […]
Technological advances have made it possible for everyone to know potentially everything about everyone else. Sci-fi shows such as Netflix’s Black Mirror imagine dystopian scenarios that could result from these new technologies. In the real world, social media is already allowing individuals to disclose details about their personal lives with strangers. This technological change has sparked a policy debate […]
“Honesty is the first chapter in the book of wisdom.” That’s what Thomas Jefferson, Founding Father and third president of the United States, once said. If that’s true, then you might think that bankers are stuck on the first page, such is the public perception of them.
Following the 2008 global financial crisis, the reputation of bankers took a nosedive. […]
Half of the electorate are women. Research has consistently shown that women are more likely to be floating voters and to make their minds up on how to vote later than men. Securing women’s votes is increasingly recognised as essential for parties as they seek to consolidate their voting base and capture undecided voters. This is something we have […]
In a recent paper, we show how decarbonisation in industrial plants interacts with efficiency-driven initiatives regarding flow management, waste reduction and workforce commitment, which represent three key fields in which high-performance shop floors strive. Inventory turnover reflects our measure for improvements in flow. The ratio of the total manufacturing cost to the cost of materials indicates how efficiently firms carry […]
Business is facing an existential trust crisis, a recent article found. Companies from Boeing to Facebook are losing the public’s faith by paying insufficient attention to trust as an important ingredient for answering their stakeholders’ needs. But where there is a crisis, there is an opportunity, too. How can business leaders turn trust into a competitive advantage?
Trust matters because […]