The University of Edinburgh Information Systems working group has recently produced a report with the above title.

Quoting from its conclusion

Collaborative technology such as IM, Wikis and blogs are fast becoming ubiquitous, and it is quite clear that the University, through Information Services and its partners, needs to act to ensure that it makes best use of such tools.

The report is well worth reading. It can be found here

Following on from the report is the University of Edinburgh’s Web 2.0 action plan. It is here