The healthcare system in the UK is currently facing what some are calling a leadership crisis. Leaders are under exceptional pressure to reduce running costs, meet regulator targets and continuously deliver high-quality care to patients with ever-growing expectations. The selection of leaders available to fill the increasing number of vacancies is falling, and the current targeting of support and […]
Service Automation: Robots and the Future of Work. Leslie P. Willcocks and Mary C. Lacity. Steve Brookes Publishing. 2016.
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Booming headlines such as ‘Half of All British Jobs Could Be Replaced By Robots!’ and accompanying shelf-metres of popsci may be giving the particularly forward-looking a few sleepless nights. Yet these works rarely spur us to imagine the nitty-gritty […]
When speaking on the phone, non-native speakers of a virtual team’s working language need to process a foreign language, understand different accents and immediately respond to their conversation partner. If their communication is dealing with highly complex topics, the need to master linguistic challenges while simultaneously thinking and deciding about the task can easily create cognitive overload. To avoid […]
When women started entering the workforce after the Second World War in greater numbers than ever before, it was assumed that, in time, the best and brightest would naturally rise to the top. However, 70 years on, women are still not represented in the upper echelons of the business world—holding just 22.7 per cent of board seats of the […]